Adelaide City East Day Hospital is a small accredited day surgery located in Adelaide, South Australia. In 2017 we joined the ‘What matters to you?’ conversation, with our clients, families and carers.
Participants were engaged in a conversational dialogue followed up with a written survey during the month of October. We are a small cog in the big ‘What matters to you?’ conversation wheel, aiming to deliver healthcare based on effective partnerships with our consumers, this means getting the balance right.
In the lead-up to the ‘What matters to you?’ day 2018, it seems timely to share, with permission of a participant, her compelling conversation, a powerful, simple, yet succinct survey response. The response resonates in a way that makes one listen deeply, reflect and deliver care responsive and aligned with what matters to our consumers but in balance with their clinical needs:
~ Amanda Rossi, Adelaide City East Day Hospital